Customise Paola's CV

Select the skills you want to see in Paola's CV.
Now showing a CV of

Curriculum Vitae ~ Paola Kathuria

Profile

Experienced Information Architect with a background in psychology and computing. Expertise in requirements gathering, prototyping, analysis, user-centred design, documentation and stakeholder management. Good influencing skills. Combines attention to detail with a big-picture view, identifying and solving big problems for big gains.

Achievements

  • Interviewed about social media and the Internet by C4, BBC World Service and BBC Radio 4
  • Redesigned OED Online to make usability improvements
  • Co-founded Limitless in 1995, one of the UK's first web agencies and valued at £2.5M in 2000
  • Reduced unnecessary variation in the hotels.com user interface by 91%
  • Ran a successful Kickstarter crowdfunding campaign
  • Collected business information leading to Global TeleSystems investing $20 million in ISPs
  • Wrote the proposal which led to Limitless being chosen by IBM as their preferred web partner
  • Designed and published two books
  • Commissioned twice at the BBC Innovation Labs for online services using taxonomies
  • Provided researched European resources for The Internet Yellow Pages

Projects

Tell Me When

Personal projects
Since 2017

I have concieved, designed and implemented an online services that lets people know when something they are interested in is coming up.

Software development, Research, Visual design, User interface design, Information architecture, Drupal PHP MySQL, Information design, Prototyping, Web site construction, Database design, Web site maintenance, Content writing

Rebuild Paola Kathuria web site

Personal projects
Client of Limitless Innovations
2019

Redesign and rebuild Paola Kathuria's personal web site using Drupal 7, PHP and MySQL. Create a custom module for colour-coding site sections, an interactive CV and custom previous-next navigation for items within collections.

Software development, Visual design, User interface design, Information architecture, Drupal PHP MySQL, Prototyping, Web site construction, Database design, Web site maintenance, Content writing

PPIG web site

Psychology of Programming Interest Group
Gratis
1995-2019

I designed, built and maintained the web site for the Psychology of Programming Interest Group. This included a new registration form for the yearly workshop. I also set up, moderated and administered group's two mailing list.

I later redesigned and rebuilt the web site for the Psychology of Programming Interest Group with the content management system, Drupal. I copied over 25 years of content into new content types. I split decades of newsletters into sections and indexing them to maximise findability. I also added new sections, such as an event diary and a searchable bibliography. The site is the world's leading resource for the psychology of programming.

Visual design, User interface design, Project management, Information architecture, Drupal PHP MySQL, Information design, Web site construction, Template pages, Content writing

The Guardian research review

The Guardian
Contract
2017

Inform the audience strategy and help The Guardian identify and select the priority areas for UX focus over the coming year utilising the Jobs To Be Done framework

Technical writing, Internet consultancy

Ascot Speakers

Ascot Speakers
Volunteer
2015-2016

I started a new Toastmasters public speaking club in Ascot. Toastmaster clubs are non-profit. I worked on this full-time on a volunteer basis, originally funding the start-up costs myself.

Tasks during start-up: 

  • reviewing Toastmasters policies and brand manual
  • designing and distributing advertising materials
  • creating and managing a Meetup group
  • using social media to recruit and engage with potential members
  • visiting other Toastmaster clubs with prospective members for research
  • budgeting and buying club supplies
  • event planning & recruiting people to fulfil roles for future meetings
  • planning & organising the public demonstration meeting
  • promotion at networking events
  • set-up and management of club mailing lists
  • register domain, set up mail forwarding
  • design and build of a Drupal club web site
  • information design, documentation

The club chartered after a year with over 20 members and meetings twice a month.

Regular tasks:

  • one-to-one orientation meetings with every new member - solicit their background and goals
  • recruiting and advising club officers
  • mentoring of new members
  • organising monthly club socials to bring for promotion and member retention
  • as VP Education, scheduling speeches, assigning meeting roles, writing role guides
  • innovating with club materials and meeting format
  • constantly reviewing and improving the club experience for members
Software development, Research, Visual design, User interface design, Project management, Information architecture, Internet consultancy, Drupal PHP MySQL, Information design, Web site construction, Database design, User manuals, Web site maintenance, Content writing

fingers & tongues book

Personal projects
2014

I ran a successful Kickstarter project to raise funds to edit and print my collection of short stories. I created a pocket paperback of short stories and a campaign-exclusive A5 hardback with unfinished stories and background notes.

In the process, I learned:

  • Audacity to create edited readings of my stories
  • iMovie to create the campaign video
  • Sigil to create ePub e-books 
  • KindleGen to create an e-book for Kindle
  • InDesign to create the book manuscripts
  • how to upload e-books for sale in Amazon's Kindle store, iTunes, Kobo and Nook store

I also learned:

  • how to select and work with professional editors
  • how to write a campaign pitch
  • what worked and did not work to promote my campaign on social media
  • how to keep backers informed with up-beat updates
Research, Visual design, User interface design, Content writing

Horse, dam & race reports

the-racehorse.com
Client of Limitless Innovations
2013

Design and create new pop-up reports for racehorses, dams (mares) and races by writing a Drupal module for the-racehorse.com. These reports are used by breeders to find out how best to spend their money. Site views have increased since their launch, and positive reviews have been received.

Software development, Visual design, Requirements definition, User interface design, Project management, Information architecture, Drupal PHP MySQL, Information design, Database design

Analyse forum activity

Breast Cancer Care
Volunteer
Nov 2012 - Feb 2013

I mined the Breast Cancer Care Drupal database of 45,000 registered users to discover patterns to inform persona design. I used SQL and Excel to query the database and perform analysis. I wrote a graphical report to document my findings.

I wrote SQL queries to pivot tables to export data for the marketing department.

Research, Technical writing, Information design

paolability online shop

Personal projects
2004-2013

Designed and built an online jewellery shop from scratch to sell jewellery I make myself. It uses a simple, bespoke CMS. I also built a local admin system to create and manage stock information. My shop accepts and processes orders, directs to PayPal for payments and sends out confirmation mail. I designed and created custom visit logs so that I can see how people use my shop and adjust the user interface as needed. The site also generates an XML file that is used for mailed updates to my shop (via FeedBurner RSS).

Based on long-term usage stats showing visitor paths through my shop, I later redesigned the product detail pages. I removed unused functionality, and redesigned the page for bigger and responsive photos. I also removed a search form to search items by tags and I reworked the shop entrance. Within hours of the update, three items of jewellery were sold.

Software development, Research, Visual design, User interface design, Information architecture, Information design, Tool development, Database design, Bespoke content management system, Content writing

Race results

the-racehorse.com
Client of Limitless Innovations
2006-2013

I wrote a module to include race results on the-racehorse.com quickly. Results of hundreds of races from different countries were uploaded to the server every day. The results page showed details of the winner and runners that placed second or third. I later incorporated links to sale data for racehorses, then links to horse report to enhance information for the site visitor.

Software development, Visual design, User interface design, Project management, Drupal PHP MySQL, Information design, Prototyping, Database design, Requirements workshop

Bespoke grid home page design

the-racehorse.com
Client of Limitless Innovations
2012

Suggested a redesign to my client to reflect new functionality on the site. Led the project, working with a graphic designer. Created the initial page prototype and was involved in the new design. Implemented the changes as a new Drupal module.

Software development, User interface design, Drupal PHP MySQL, Information design, Prototyping, Database design, Maintenance manuals, Liaison with visual designers

Refactor a user interface

hotels.com
Contract
2011-2012

I initiated and led the project to audit the hotels.com user interface to identify and reduce unnecessary variation to reduce technical debt and to improve the user experience.

  • I planned and managed the company’s first site-wide project.
  • I enlisted the help of people across the company to ensure a good outcome, from designers and developers to software managers and VPs.
  • I created a paper audit of hotels.com with the Lead UX and UX Manager.
  • I identified and categorised 30 user interface elements using a customer-centred approach.
  • I ran reduction sessions with 25 UX designers, visual designers and front-end developers for each user interface category to choose the best version or to sketch another (e.g., 23 hotel summary variations reduced to one flexible version).
  • I proactively aligned my project with a software refactoring project going on at the same time.
  • I successfully pitched the business case. of a reduced user interface to all five Product Managers and the VP of Product
  • I created a documentation framework for the reduced user interface.

Outcome: I reduced variation in the hotels.com user interface by 91%

User interface design, Project management, Information architecture, Internet consultancy, Information design, Prototyping, Business process improvement

Drupal template refactor

Digitas
Contract
2011

Digitas had inherited a Drupal web site from another agency prior to a redesign. I was called in because there were 50 page templates even though there were only two page types. I refactored them down to 2, allowing the templates to be rethemed. I then rethemed the Drupal site.

I was asked back to configure the web site for localisation and set up for localisation for 6 languages. I also created a custom Drupal module for custom login according to localisation.

Software development, Technical writing, Drupal PHP MySQL

Limitless Innovations web site

Limitless Innovations
Work for Limitless Innovations
Since 2000

I have been solely responsible for the design, creation and maintenance of the web site for my company, Limitless Innovations. It includes the Colour Selector, an interactive resource for web producers. Pages are generated from structured data using a bespoke content management system.

Software development, Visual design, User interface design, Information architecture, Prototyping, Web site construction, Bespoke content management system, Web site maintenance, Content writing

Stallion statistics database

the-racehorse.com
Client of Limitless Innovations
2009

Create a subscription service for specialist reports for the-racehorse.com: I developed a module to aggregate data from 20 sources to produce dynamic races results, stallion fees, stallion reports and sire league tables. To make the number-heavy tables easier to read, I used colour-coding and simple bar charts using stretched 1-pixel graphics.

Visual design, Requirements definition, User interface design, Project management, Information architecture, Internet consultancy, Drupal PHP MySQL, Information design, Prototyping, Tool development, Web site construction, Database design, Style guides, Bespoke content management system, Template pages, Maintenance manuals, Web site maintenance

Wireframe Tell Me When

BBC
Client of Limitless Innovations
2008

My idea was chosen for further development at the 2007 London BBC Innovation Lab. Tell Me When is an online service to find out about things you’re interested in, using a hierarchical taxonomy based on events, TV & radio schedules and releases of book, films and music. I ran a requirements workshop at the BBC and documented the requirements. I hired Francois Jordaan to help wireframe pages.

Research, Requirements definition, User interface design, Project management, Information architecture, Liaison with visual designers, Proposal writing, Requirements workshop

OED Online consultancy

Oxford University Press
Client of Limitless
1997-2008

My partner and I reviewed the Invitation To Tender sent to companies to build and host OED Online. We also reviewed the proposals. OUP eventually hired the company we recommended.

I documented ideas and technical issues to consider in OED Online. These included a Word of the Day and graphical representations of dictionary statistics.

Visual design, User interface design, Project management, Information architecture, Internet consultancy, Prototyping, Web site construction, Web site maintenance, Proposal writing

BBC 2007 Innovation Lab

BBC
Client of Limitless Innovations
2007

My idea was chosen for further development at the 2007 London BBC Innovation Lab. Tell Me When is an online service to find out about things you’re interested in, using a hierarchical taxonomy based on events, TV & radio schedules and releases of book, films and music.

Visual design, Requirements definition, User interface design, Project management, Information architecture, Information design, Prototyping, Web site construction, Content writing, Liaison with visual designers

the-racehorse.com

the-racehorse.com
Client of Limitless
2006-2007

Design and build the-racehorse. com in two months. I defined the requirements and ran the project, leading a team designers and developers. Within the two months, I learnt Drupal and PHP, configured the site, developed in SQL and PHP and wrote a homepage module.

Software development, Visual design, Requirements definition, User interface design, Project management, Information architecture, Drupal PHP MySQL, Prototyping, Web site construction, Maintenance manuals, Web site maintenance, Liaison with visual designers

BBC 2006 Innovation Lab

BBC
Client of Limitless Innovations
2006

My idea was chosen for further development at the 2006 London BBC Innovation Lab: expose and enhance the BBC news taxonomy to allow people to subscribe to news stories. We were one of 29 companies short-listed from 170 entries, resulting in 12 commissions.

Visual design, User interface design, Information design, Template pages

CRASH web site redesign

CRASH
Client of Limitless Innovations
2005

I worked on several projects to add functionality to the web site and for a later redesign. A web appeal that I managed increased CRASH's fundraising activities by 638% to £95K. I attended CRASH PR meetings to ensure that the web site was fully utilised to support the charity's goals.

Software development, Visual design, User interface design, Information architecture, Information design, Prototyping, Web site construction, Bespoke content management system, Template pages, Maintenance manuals, Web site maintenance, Proposal writing

OED Online redesign

Oxford University Press
Client of Limitless Innovations
2005

OUP wanted to apply our earlier redesign of oed.com to OED Online itself. I persuaded OUP to use the opportunity to improve usability at the same time. I hired and managed a designer and used an iterative approach to identify, redesign and improve each and every user interface element. I managed stakeholders and wrote documentation.

Research, Visual design, User interface design, Project management, Information architecture, Internet consultancy, Information design, Prototyping, Style guides, Template pages, Maintenance manuals, Liaison with visual designers, Proposal writing

oed.com web site redesign

Oxford University Press
Client of Limitless Innovations
2003

Brief: redesign oed.com and its CMS from scratch. I ran a requirements workshop, developed the information architecture, wireframed and prototyped every page type, hired and managed a designer, managed stakeholders and wrote documentation.

Visual design, Requirements definition, User interface design, Project management, Information architecture, Internet consultancy, Prototyping, Tool development, Web site construction, Database design, Style guides, Template pages, Maintenance manuals, Liaison with visual designers, Proposal writing, Requirements workshop

Wedding Registry for BB&R

Berry Bros. & Rudd
Client of Limitless
2003

Competitor review: I researched online and offline services for wedding registries. I documented my ideas, proposed functionality and defined the information architecture. BB&R subsequently launched their own wedding registry service.

Research, Information architecture, Internet consultancy

RCL 20 book

Personal projects
Work for Limitless Innovations
2002

I designed and co-produced the book, RCL 20. RCL 20: People, Dreams & HP Calculators celebrates 20 years of HPCC, the Handheld and Portable Computer Club (formerly PPC-UK), and was produced in time for the HPCC twentieth anniversary conference in September 2002. It continues to sell online.

Visual design, Prototyping, Content writing

WHM web site requirements

Windsor Half Marathon
Gratis
2001

I ran a requirements workshop with a sponsor (Nike), a supporter, an experienced runner, a novice runner and the new Race Director. I added to and documented the requirements, including a style guide.

Requirements definition, Project management, Information architecture, Requirements workshop

WHM web site

Windsor Half Marathon
Gratis
1996-2000

I had sole responsibility for the design, build and maintenance of the Windsor Half Marathon web site.

Visual design, User interface design, Project management, Information architecture, Information design, Web site construction, Content writing

Scott Morrison Photography web site

Scott Morrison Photography
Client of Limitless Innovations
2000

I worked with a graphic designer to design and build a photographer's web site.

Research, Information architecture, Prototyping, Web site construction, Style guides, Maintenance manuals, Liaison with visual designers

Database for CRASH projects

CRASH
Gratis
2000

I designed a project spreadsheet so that CRASH could quantify, for the first time, how much value they were adding to homelessness projects.

Requirements definition, Project management, Internet consultancy, Information design, Database design, Business process improvement, Maintenance manuals, Requirements workshop

CRASH web site

CRASH
Gratis
2000

I led the project to redesign the CRASH web site and CMS from scratch. I wrote the winning proposal, I analysed web logs, ran a requirements workshop, documented functional requirements, prototyped web pages, worked closely with visual designers, managed stakeholders, provided training and wrote documentation.

Software development, Visual design, Requirements definition, User interface design, Project management, Information architecture, User training, Information design, Prototyping, Tool development, Web site construction, Database design, Bespoke content management system, Template pages, Maintenance manuals, Web site maintenance, Liaison with visual designers, Proposal writing, Requirements workshop

Sysao web site design

Sysao
Client of Limitless Innovations
2000

I led the team to redesign the Sysao web site from scratch.I pitched for the work with a graphic design company and wrote the winning proposal. I reviewed the existing web site, analysed visitor feedback and site stats. I ran a requirements workshop, defined goals and target audience, created the information architecture, wireframed and prototyped pages, worked closely with visual designers, managed stakeholders and wrote documentation.

Requirements definition, User interface design, Project management, Information architecture, Style guides, Template pages, Maintenance manuals, Liaison with visual designers, Requirements workshop

Redesign of OED Online Help

Oxford University Press
Client of Limitless Innovations
2000

I identified a need to bring OED Online Help in line with the design of the main web site. I also identified usability issues and mocked-up sample pages to illustrate improvements. I was hired to implement all my recommendations.

Visual design, User interface design, Project management, Style guides, Template pages

OWT web site requirements

One World Telecom
Client of Limitless Innovations
2000

Brief: Define the requirements for the OWT web site. I pitched for the work and wrote the winning proposal.To accommodate expert and novice users, I developed a content strategy of a) a fast track for content providers, b) goal-driven scenarios to group products and services, and c) a simple list of products and services. I ran a requirements workshop then documented the UX, visual design and functional requirements.

Requirements definition, Project management, Information architecture, Style guides, Requirements workshop

OED Online Tour

Oxford University Press
Client of Limitless

I researched other online tours, defined the requirements and content strategy, wireframed pages, hired and managed a visual designer and managed stakeholders.

Research, Visual design, Project management, Information architecture, User training, Prototyping, Web site construction, Template pages, Content writing, Liaison with visual designers

Limitless web site

Limitless Internet Solutions
Work for Limitless
1995-1999

I had sole responsibility to design, build and maintain the Limitless web site for the first five years of the company.

Visual design, User interface design, Information architecture, Web site construction, Web site maintenance, Content writing

Moorfields web site redesign

Moorfields Eye Hospital
Client of Limitless

I led the project to redesign and rebuild the Moorfields web site from scratch. This included a requirements workshop, a new site structure and working with a visual designer to create a new design. I wrote a maintenance manual and style guide for Moorfields.

Visual design, Requirements definition, User interface design, Project management, Information architecture, Information design, Web site construction, Style guides, Template pages, User manuals, Maintenance manuals, Web site maintenance, Content writing, Liaison with visual designers, Requirements workshop

Health & Safety Publishing web site

SilverPlatter
Client of Limitless

I led the team to redesign SilverPlatter Health & Safety Publishing web site from scratch. I pitched for the work with a graphic design company and wrote the winning proposal. I analysed WebTrends reports, ran a requirements workshop, defined goals and persona, created the information architecture, wireframed and prototyped pages, briefed and managed visual designers, managed stakeholders and wrote documentation.

Software development, Visual design, Requirements definition, User interface design, Project management, Information architecture, Information design, Prototyping, Web site construction, Style guides, Template pages, Maintenance manuals, Content writing, Liaison with visual designers, Proposal writing, Requirements workshop

BB&R web site requirements

Berry Bros. & Rudd
Client of Limitless

I ran a planning meeting at BB&R for a major site redesign. I elicited, defined and documented goals, priorities, persona and the site structure.

Requirements definition, Information architecture, Proposal writing, Requirements workshop

UK ISP survey

Global TeleSystems
Client of Limitless Innovations

I led the three-person team to research and report on UK ISPs for Global TeleSystems who wanted to acquire some companies. I wrote the winning proposal. As a result of our research, GTS hired us for further research. They subsequently spent $20 million in acquisitions.

Research, Requirements definition, Project management, Information design, Business intelligence, Proposal writing

European ISP web-based survey

Global TeleSystems
Client of Limitless

I led the three-person team to research and report on European ISPs for Global TeleSystems who wanted to acquire some companies. I wrote the winning proposal. I achieved a 56% response rate to the online survey I designed and implemented. As a result of our research, GTS hired us for further research. They subsequently spent $20 million in acquisitions.

Research, Requirements definition, Project management, Information design, Business intelligence, Content writing, Proposal writing, Requirements workshop

Millennium Experience web site

New Millennium Experience Company
Client of Limitless

I managed the project to design and build the official web site for the Millennium Dome for the New Millennium Experience Company. I co-wrote the proposal for the three-company consortium, winning the £1.5M project. I defined the requirements, information architecture and wireframed pages. I briefed and managed a team of visual designers, developers and a copywriter, and I managed stakeholders. I specified, costed and managed every change to the site for a year after launch.

Requirements definition, User interface design, Project management, Information architecture, Prototyping, Style guides, Web site maintenance, Content writing, Liaison with visual designers, Proposal writing

oed.com web site

Oxford University Press
Client of Limitless

Brief: Redesign oed.com from scratch. oed.com is the marketing web site for OED. I ran a requirements workshop, developed the information architecture, wireframed pages, managed visual designers, managed stakeholders and wrote documentation.

Software development, Requirements definition, User interface design, Project management, Information architecture, Prototyping, Web site construction, Template pages, Liaison with visual designers, Proposal writing

OED Online prototype

Oxford University Press
Client of Limitless

Brief: explore a web-based OED, including features not possible in the printed dictionary. I researched, designed and created a functional prototype that was tested across American libraries and universities. I used a systematic approach to explore a web version of dictionary entries.

Research, Visual design, User interface design, Project management, Information architecture, Information design, Prototyping, Web site construction, Template pages, Web site maintenance, Content writing, Liaison with visual designers, Proposal writing

Embassy of Japan web site

Embassy of Japan
Client of Limitless

I led the team to design the Embassy's official web site. I wrote the winning proposal, ran a requirements workshop, developed the information architecture, wireframed and prototyped pages, hired and managed a visual designer, managed stakeholders and wrote documentation.

Visual design, Requirements definition, User interface design, Project management, Information architecture, User training, Web site construction, Web site maintenance, Content writing, Liaison with visual designers, Proposal writing, Requirements workshop

Cutty Sark Scots Whisky web site

Berry Bros. & Rudd
Client of Limitless

I worked with the design company to design and build the web site for Berry Bros & Rudd for Cutty Sark Scots Whisky.

Requirements definition, User interface design, Information architecture, Web site construction, Template pages, Content writing, Liaison with visual designers

Cutty Sark Tall Ships' Races web site

Berry Bros. & Rudd
Client of Limitless

I worked with the design company to design and build the web site for Berry Bros & Rudd for Cutty Sark Tall Ships' Races.

User interface design, Information architecture, Web site construction, Liaison with visual designers, Proposal writing

Moorfields web site

Moorfields Eye Hospital
Client of Limitless

I led the team to design and build the hospital's official web site. I pitched for the work with a graphic design company and wrote the winning proposal. I ran a requirements workshop, developed the information architecture, wireframed and prototyped pages, worked with a visual designer, managed stakeholders and wrote documentation.

Visual design, Requirements definition, User interface design, Project management, Information architecture, Web site construction, Style guides, User manuals, Maintenance manuals, Content writing, Liaison with visual designers

RIIS and RIAS web site

Reuters
Client of Limitless

Brief: design and build two web sites for Reuters Insurance Information Services. I ran requirements workshops, developed the information architecture, wireframed and prototyped pages, briefed and managed visual designers, presented to stakeholders and wrote documentation.

Software development, Requirements definition, User interface design, Information architecture, Web site construction, Template pages, Liaison with visual designers

BarclayNet web site

Barclays Bank
Client of Limitless

When Barclays wanted to put the content from 200 brochures and leaflets online, I organised the products and services into life-goals that were aligned with customer goals - such as "I want to start a family" and "I'd like to buy a house" - rather than just as the product categories seen by the bank. I wireframed every page type, developed the information architecture, worked with visual designers, and designed and documented a simple CMS.

Software development, User interface design, Information architecture, Prototyping, Web site construction, Style guides, Bespoke content management system, Maintenance manuals, Content writing, Liaison with visual designers

Ace Records site requirements

Ace Records
Client of Limitless

Brief: advice on a) relocating the web site, b) maintain a local database of catalogue, royalty and licensor information, c) add a searchable catalogue to the web site. I wrote the winning proposal, ran a requirements workshop and documented the results with my recommendations.

Requirements definition, Internet consultancy, Database design, Proposal writing, Requirements workshop

Carsource web site

Carsource
Client of Limitless

I created the page templates and worked with the visual designer.

Research, Requirements definition, User interface design, Information architecture, Internet consultancy, Template pages, Content writing, Liaison with visual designers, Proposal writing

BB&R Web site

Berry Bros. & Rudd
Client of Limitless

I worked with the visual designer to design the web site for the 300-year old wine merchant. The first incarnation of bbr.com was a broking service.

Requirements definition, User interface design, Information architecture, Template pages, Liaison with visual designers

Ad-hoc reporting system

Seagram's
Contract

I created an ad hoc reporting system that could also run off the Marketing Planning System and which adapted to changes in the database schema. The user selects time, geography, product and a database field (e.g., volume). The user can swap the positions of time, geography and product on the output, seeing an example of layout on the screen, can add totals in any dimension, remove detail rows, columns or tables and add trend rows. The system then creates a spreadsheet and exports it to Excel so that the user can do analysis and create charts as required.

Software development, Visual design, Requirements definition, User interface design, Project management, User training, Information design, Prototyping, Tool development, Database design, Maintenance manuals

Graphical reporting system

Seagram's
Contract

I led a team within the MIS department at Seagram to provide reporting facilities off the Marketing Planning System database, which could run off either an Omnis or Sybase. Rejecting GraphIT! as unstable, I realised we could use report drawing objects and Notation to allow the user to choose up to a dozen charts (bar, stacked bar and line) with Omnis, tying in with a general-purpose library of database access procedures I wrote myself.

Software development, Visual design, Requirements definition, User interface design, Project management, User training, Information design, Prototyping, Tool development, Database design, User manuals, Maintenance manuals

Client Information System

JP Morgan
Contract

I worked in a team of three on a client information system for Exchange Traded Products. Besides developing the front-end with Omnis and Transact SQL stored procedures, I was responsible for defining and specifying the underlying structures of the system including customisable settings, generic windows and the user-interface standards.

Software development, Requirements definition, Technical writing, User interface design, Information design, Prototyping, Tool development, Database design, Style guides, Maintenance manuals

Sales & marketing application

Consensus Information Technology
Contract

I worked on a product targeted at sales and marketing departments. Consensus develop a base product - which then ran off an Omnis database - and then customise it for each client. I was solely responsible for designing and implementing a suite of utilities which would allow the product to work off existing client databases on different server types without changing the code

Software development, Research, Visual design, Technical writing, User interface design, Tool development

Custody Record prototype

Metropolitan Police
PhD project

I designed and developed a computerised version of the Custody Record for the Metropolitan Police.

Software development, Research, Visual design, Requirements definition, Technical writing, User interface design, Project management, Information architecture, Prototyping, Database design, User manuals

Costings application

Wiggins Teape
MSc Placement

I was solely responsible for designing and building an estimating system for paper orders for Wiggins Teape.

Software development, Requirements definition, User interface design, Information architecture, User training, Information design, Prototyping, Database design, User manuals

Employment history

Internet ConsultantLimitless Innovations
trading name of ArcGlade
Jan 2000 - Present
Co-founder / Internet ConsultantLimitlessApr 1995 - Dec 1999
Co-founder / Internet ConsultantArcGlade Services Ltd1992 - Present
Software EngineerSouth Bank University 
Software EngineerGrep Ltd 
Software EngineerZengrange Ltd 

Education

Doctoral Programme in Applied Computing to Psychology (incomplete)

University of Kent

Elected courses: Information Retrieval, Social Cognition & Language, Language & Computing, Psychology & Law and Applied Statistics using Computer Packages

Research: evaluate the usability of a database query language. I used task analysis and interviewing techniques together with a log of actions, to determine what users do and think about when using a query language.

MSc Computing Science

University of Stafford

Final year options: Simulation (ECSL & Simon) and Intelligent Knowledge-Based Systems (Prolog). I constructed simulations of a taxi service and a petrol station.

BSc (Hons) Psychology

University of Leeds

Final year options: Non-verbal Communication, Personal Construct Theory and Computing in Psychology. I computerised a cognitive task in BASIC on a BBC micro.

Awards

Toastmasters: Competent Communicator

All trademarks and logos are the property of their respective owners.